Create an email account
Log in to Plesk with your customer account details.
Click  to view the list of current email addresses.
Click  to get started. If this button isn't visible please raise a support case as you have likely hit your account limit and will need to purchase additional accounts.
From the General tab enter the following details:
Email address: this is the name of the mailbox
Can be used to log in to Plesk: leave this box ticked to allow plesk access. Users can use this to reset their passwords and manage their mailbox
External email address: optional. Only used in the event of a password reset
Password: enter complex password or click Generate button to have one generated
Confirm password: only required if password entered manually
Mailbox: leave ticked if mailbox required. Untick of account is to be a forwarding only account
Description in Plesk: optional. Enter a description you would like viewable in the Plesk panel
Click OK to save. It's also strongly advisable to enable spam filtering and antivirus scanning as shown further down this article.
Manage Email Forwarding
From the email address settings page click the Forwarding tab to view settings.
To enable email forwarding tick the box "Switch on mail forwarding". To disable email forwarding untick this option.
Enter new email addresses or modify an existing list of addresses in the field shown.
Click OK to save.
Manage Email Aliases
From the Email Aliases tab you can add or remove email aliases against the mailbox. To add an alias enter the name in the field shown. Click "Add email alias" to add additional aliases. Once done click OK to save.
Manage Auto-Reply
From the Auto-Reply tab you can enable or disable the auto-reply message for when you're out of the office. To enable, tick the box "Switch on auto-reply".
Message format: leave default
Encoding: leave default
Auto-reply message text: enter text here you would like to send when an email is received
Forward to: optional. Enter email address here you would like all messages forwarded to during away period
Send automatic response to a unique email address no more than (times a day): leave default
Attach file: optional. Upload a file/s to be attached to each auto-reply
Switch off auto-reply on: optional. Set an end date to disable auto-reply so you don't need to do it manually
Manage Spam Filter
From the spam filter tab you can enable/disable the spam filter or modify how spam messages are handled. Just tick or untick the "Switch on spam filtering for this email address" box to enable or disable.
What to do with messages: select the best option from the list
Click OK to save.
Show Advanced Settings
From here you can adjust the spam filter sensitivity and add addresses to White lists and Black lists.
Click OK to save.
Manage Antivirus
From the Antivirus tab you can enable or disable the antivirus by ticking or unticking the box "Switch on antivirus protection for this email address". Select the scanning option for incoming or outgoing messages or both.
Click OK to save.
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