Commonly Asked Questions...

If these commonly asked questions don't answer your question, please submit a support ticket.

FAQ Categories: Technical Support Options
POP Email
AusTiger Secure Email
Google G Suite
Plesk Admin Panel
Domain Names

Current Category: Google G Suite
  1. Create a new account or change an existing account
  2. I need help setting up my email client or smartphone
  3. I just want to speak to someone
  4. Add G Suite account to Outlook


1.   Create a new account or change an existing account
 

If you need a new account or a change to an existing account, please raise a support ticket here.

  
2.   I need help setting up my email client or smartphone
 

For help with setting up email clients and mobile devices, head on over to the Google G Suite Support Portal.  Google offers comprehensive online documentation for all aspects of their G Suite service.  Google also offers Phone, Email and Chat support to G Suite Administrators.  If you're unsure who your G Suite Administrator is just let us know.

  
3.   I just want to speak to someone
 

Google offers Phone, Email and Chat support to G Suite Administrators.  If you're unsure who your G Suite Administrator is just let us know.  If you already know who your G Suite Administrator is, have them follow the instructions here.

  
4.   Add G Suite account to Outlook
 

Adding a G Suite Account to Outlook

 

You can add a Google G Suite account to Outlook, using an IMAP connection.  To do this:

  1. Open Outlook and click on “Add Account” from the File or Tools Menu depending on the version of Outlook you have.
  2. Tick the “Manual setup or additional server types” option and click “Next”

  1. “POP or IMAP” option and click “Next”
  2. In “Your Name”, enter a friendly name which you would like the recipients of your email to see.

  1. In “Email Address”, enter the email address you were given
  2. “Account Type” should be IMAP
  3. “Incoming mail server” should be imap.googlemail.com
  4. “Outgoing mail server (SMTP)” should be smtp.googlemail.com
  5. In “Username”, enter your full email address
  6. “Password” should be the password you were given
  7. Make sure that “Remember Password” is ticked
  8. Click on “More Settings …”
  9. Click on the “Outgoing Server” tab.
  10. Tick “My outgoing server (SMTP) requires authentication”
  11. Click on the “Advanced” tab

  1. Select SSL on the drop-down menu next to “Use the following type of encrypted connection” under IMAP
  2. Select TLS on the drop-down menu next to “Use the following type of encrypted connection” under SMTP
  3. In “Outgoing server (SMTP)”, enter 587
  4. Click “OK”
  5. Click “Next”
  6. If the Test Email ran successfully, click “Close” and then click "Finish".