Commonly Asked Questions...

If these commonly asked questions don't answer your question, please submit a support ticket.

FAQ Categories: Technical Support Options
POP Email
AusTiger Secure Mail
Google G Suite
Plesk Admin Panel
Domain Names

Current Category: POP Email
  1. My POP email mailbox is full?
  2. Why am I getting an SSL notification?
  3. I can receive emails but I can't send them?
  4. Can I reduce the amount of SPAM I get?
  5. Has my email account been hacked


1.   My POP email mailbox is full?
 

This is generally due to an advanced option being set in your email client to "save a copy of messages on server".  Once this option is unset, try receive mail again and it should clear any stored messages off the server.  AusTiger does not support this option being set for POP mail accounts.  For steps to change this setting please refer to your vendor's documentation or your I.T. provider.

  
2.   Why am I getting an SSL notification?
 

Chances are you are using an Apple device or a device that enables SSL on POP mail by default.  There are a couple options to handle this situation:

  1. Change the incoming/outgoing servers to the hosting server address as noted in the SSL certificate.  You can find the server hostname by viewing the details in the certificate.  If you're unsure what the server's hostname is just raise a support ticket here and our team will assist
  2. Disable SSL on the device (not recommended).  Make sure the incoming server is set to port 110 (normal password for authentication) and the outgoing server is set to port 25 (normal password for authentication).  If you have trouble with this option please speak with your I.T. provider for further assistance 
  
3.   I can receive emails but I can't send them?
 

We do not support outgoing mail for POP accounts, however there are a couple things you can check before contacting your I.T. provider for help:

  1. If your outgoing server is set to your Internet Service Provider you should contact them and double check you have the correct settings
  2. If your outgoing server is via AusTiger, test you have the correct login details via webmail, if not, contact our support team for your correct login details.  Once you have the correct login details enter them in your outgoing settings.  Also, be sure to disable SSL and set the outgoing port to 25.  Lastly, authentication should be set to "normal password" or "plain password".  If you still experience trouble it would be best to contact your I.T. provider for further assistance
  
4.   Can I reduce the amount of SPAM I get?
 

The SPAM settings on your mailbox can be adjusted to increase the sensitivity of the SPAM filter.  This lowers the score needed for a message to qualify as SPAM so will mark more messages as SPAM.  When a message is detected as SPAM you can elect to either 'Mark the subject of the Message as SPAM' (this is the default setting) or 'have the message deleted' at the mail server so you don't have to download it.

We can make these changes for you if you raise a support ticket here.

or

We can setup an admin account for you that you can manage all of your mail accounts, passwords and SPAM settings yourself.  You will then be soley responsible for any email changes, new accounts or password resets for your domain from this time forward. 

Just raise a support ticket here and get us to set this up.

  
5.   Has my email account been hacked
 

There has been a lot of phishing emails circulating lately, where Spammers are trying to con unsuspecting people into thinking that they have hacked their email account.

Generally the email will be sent from the users account, (or appears to - but again this is just a trick that they use called 'Spoofing' to make it look like they have sent the message from your account).

Please just ignore and delete these emails.  We monitor accounts on the server and know when an account has been hacked.

 

The email will look something like this -

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Hello!

I have very bad news for you.
03/08/2018 - on this day I hacked your OS and got full access to your account user@yourdomain.com.au
On this day your account user@yourdomain.com.au has password: 91suite

So, you can change the password, yes.. But my malware intercepts it every time.

How I made it:
In the software of the router, through which you went online, was a vulnerability.
I just hacked this router and placed my malicious code on it.
When you went online, my trojan was installed on the OS of your device.

After that, I made a full dump of your disk (I have all your address book, history of viewing sites, all files, phone numbers and addresses of all your contacts).

A month ago, I wanted to lock your device and ask for a not big amount of btc to unlock.
But I looked at the sites that you regularly visit, and I was shocked by what I saw!!!
I'm talk you about sites for adults.

 

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They then threaten to expose you to friends and colleagues unless you make a payment to bitcoin.