Commonly Asked Questions...

Here you will find our most commonly asked questions and answers.  If you can't find an answer to your question, please feel free to submit a ticket via our support portal.

FAQ Categories: Technical Support Options
POP Email Questions
Google G Suite Support

Current Category: POP Email Questions
  1. My POP email mailbox is full?
  2. Why am I getting an SSL notification?
  3. I can receive emails but I can't send them?
  4. Can I reduce the amount of SPAM I get?


1.   My POP email mailbox is full?
 

This is generally due to an advanced option being set in your email client to "save a copy of messages on server".  Once this option is unset, try receive mail again and it should clear any stored messages off the server.  AusTiger does not support this option being set for POP mail accounts.  For steps to change this setting please refer to your vendor's documentation or your I.T. provider.

  
2.   Why am I getting an SSL notification?
 

Chances are you are using an Apple device or a device that enables SSL on POP mail by default.  There are a couple options to handle this situation:

  1. Change the incoming/outgoing servers to the hosting server address as noted in the SSL certificate.  You can find the server hostname by viewing the details in the certificate.  If you're unsure what the server's hostname is just raise a support ticket here and our team will assist
  2. Disable SSL on the device (not recommended).  Make sure the incoming server is set to port 110 (normal password for authentication) and the outgoing server is set to port 25 (normal password for authentication).  If you have trouble with this option please speak with your I.T. provider for further assistance 
  
3.   I can receive emails but I can't send them?
 

We do not support outgoing mail for POP accounts, however there are a couple things you can check before contacting your I.T. provider for help:

  1. If your outgoing server is set to your Internet Service Provider you should contact them and double check you have the correct settings
  2. If your outgoing server is via AusTiger, test you have the correct login details via webmail, if not, contact our support team for your correct login details.  Once you have the correct login details enter them in your outgoing settings.  Also, be sure to disable SSL and set the outgoing port to 25.  Lastly, authentication should be set to "normal password" or "plain password".  If you still experience trouble it would be best to contact your I.T. provider for further assistance
  
4.   Can I reduce the amount of SPAM I get?
 

The SPAM settings on your mailbox can be adjusted to increase the sensitivity of the SPAM filter.  This lowers the score needed for a message to qualify as SPAM so will mark more messages as SPAM.  When a message is detected as SPAM you can elect to either 'Mark the subject of the Message as SPAM' (this is the default setting) or 'have the message deleted' at the mail server so you don't have to download it.

We can make these changes for you if you raise a support ticket here.

or

We can setup an admin account for you that you can manage all of your mail accounts, passwords and SPAM settings yourself.  You will then be soley responsible for any email changes, new accounts or password resets for your domain from this time forward. 

Just raise a support ticket here and get us to set this up.