Commonly Asked Questions...

We currently offer the following technical support options:

• Ticket support: customers are welcome to open tickets 24/7 via our support page
• Business hours support: we endevour to respond to all new cases Monday to Friday between 8:30am-5:00pm
• Weekend support: weekend support is available by raising a ticket.  Weekend support is only offered for requests where a service is down.  If your request is less urgent it will be handled the next business day
• Weekday out of hours support: weekday out of hours support is available by prior arrangement or the same methods as Weekend Support

Please note: our hosting environment is comprehensively monitored with alerting to AusTiger technicians 24/7.

We currently provide technical support for the following issues:

• Website or email problems caused by an issue with one of our hosting servers.  If you're uncertain, just raise a ticket and our team will investigate.
• New or renewal of SSL certificates
• DNS changes for zones on our nameservers
• Ongoing performance tuning and management of servers (for VPS clients only)
• Provision of new hosting space or changes to existing hosting space
• Trouble accessing webmail for POP email accounts
• Registration and renewals of domain names

We do not offer technical support in the following cases:

For these cases you should reach out to your I.T. provider or device vendor for assistance.  If you're uncertain, just raise a ticket and we will let you know.

• Help with email client configuration. e.g. set up of email accounts in Microsoft Outlook or any other 3rd party email clients
• Help with email configuration on mobile devices
• Outgoing mail (SMTP) on any client or mobile device for POP accounts
• Cleaning up malware or hacked websites
• Any management or patching of website software.  e.g. patching or upgrading Wordpress

Just head on over to our support page and submit the form.  Click here to go to our support page.